At RS Naturals, we want you to receive your products in perfect condition. Due to the nature of our products, returns and exchanges are subject to the following conditions.
1. Sealed Products Only
Products can only be returned or exchanged if the original seal is completely intact and has not been opened or broken.
Once a product has been opened, used, or its seal has been broken, it cannot be returned or exchanged due to hygiene and product-safety reasons.
2. Eligibility Conditions
To be eligible for a return or exchange:
- The product must be unused and unopened.
- The original seal and packaging must be intact.
- The product must be in its original condition.
- Proof of purchase/order details must be provided.
- The request must be made within the applicable return period.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with your order details and clear photographs/videos of the package and product.
We will review the issue and, where applicable, arrange a replacement or other appropriate resolution.
4. Non-Returnable Products
Returns or exchanges will not be accepted for products that:
- Have been opened or used.
- Have a broken or removed seal.
- Are missing their original packaging.
- Have been damaged after delivery due to improper handling or use.
- Do not meet the eligibility conditions above.
5. Approval
All return and exchange requests are subject to review and approval by RS Naturals. Meeting the conditions does not automatically guarantee approval if the product does not meet our return requirements.
6. Contact Us
For return or exchange requests, please contact us through the contact information provided on our website with your order number and relevant details.